Olark Vs RoundView - Detailed Comparison

What makes ConversionBox a better e-commerce choice?

Olark provides everything a live chat app could want, but its automation rules are limited and it does not offer AI chatbots. ConversionBox is designed specifically for e-commerce. You can provide automated responses to 60% of e-commerce support questions, improve resolution time through self-service, and increase conversions through AI-powered chat triggers.

Self-service will automate 60% of tickets

Olark only provides a small number of automation scenarios, so you will have to try routing most of the queries to the agents. With ConversionBox’s automation module, you can design workflows particular to your e-commerce needs and automate resolutions to nearly 60% of your customer queries.

Inbuilt e-commerce actions to offer faster support

ConversionBox contains several built-in e-commerce actions for frequently asked questions such as “Where is my order?” “How do I refund or exchange an item?” and so on, in order to provide customers with a faster resolution. Since Olark wasn’t intended for e-commerce, these features aren’t available on it. Furthermore, the deep integration with the Shopify and Magento platforms allows for order editing without switching tabs.

Free unlimited seats

ConversionBox will enable you to add as many users as you want for $0. We don’t charge per seat because we understand how important it is to have access to agents. With Olark, you will be charged $29 per month every time you add a seat. As a result, growing businesses must spend more money each month while using Olark.

Faster resolution and improved customer satisfaction

AI powered chat triggers to improve conversion rates

Unlike Olark, ConversionBox provides AI-powered conversion-focused chat triggers, which improves customer engagement by connecting high-intent customers with customer support teams. The triggers are placed on product-detail pages and checkout pages. Customers can connect with support agents in real time and get responses to their questions. These conversations improve your conversion rates by up to 15%.

Help customers make better purchasing decisions

Don’t take our word for it. Hear from our customers who made the switch.

15%

Improved customer satisfaction score (CSAT) – 80 to 95%

55%

Automated resolution to support tickets

12%

Increase in conversions with chat triggers

ConversionBox self-service allows us to close 1300 tickets per month without the need for human intervention! This is an absolutely fantastic app.

Cheryl Ladd

E-commerce store owner, Shopify

View ConversionBox in real time and make an informed decision

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Feature Comparison

OLARK VS. CONVERSIONBOX

Self-service support. Unlimited seats. Easy to scale.

Features

OLARK

CONVERSIONBOX

Built exclusively for e-commerce

OLARK

CONVERSIONBOX

Chat triggers to boost conversions

OLARK

CONVERSIONBOX

AI chatbot

OLARK

CONVERSIONBOX

Order tracking self-service

OLARK

CONVERSIONBOX

Order return self-service

OLARK

CONVERSIONBOX

Unlimited seats

OLARK

CONVERSIONBOX

Deep integration with e-commerce platforms

OLARK

CONVERSIONBOX

Social media intergration

OLARK

CONVERSIONBOX

Ticket logs (Who closed the ticket)

OLARK

CONVERSIONBOX

Track revenue from tickets

OLARK

CONVERSIONBOX

Dedicated onboarding support

OLARK

CONVERSIONBOX

Easy to set up

OLARK

CONVERSIONBOX

No hidden charges

OLARK

CONVERSIONBOX

$29 per month (One seat) Annual billing for 10 users $3,480

$99 per month (Unlimited seats) Annual billing $ 1,183

$99 inclusive of all features &
unlimited seats. YOUR SWITCH IS WORTH IT.

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Looking to Migrate?

You are not on your own. We’ll be there for you every step of the way, from migration to implementation and beyond.

Go live in 2 days

Migrate your existing tickets to ConversionBox and you’ll be up and running in less than two days.

Contract buyouts

If your commitment to your current contract prevents you from switching to ConversionBox, we also provide contract buyouts.

Step-by-step onboarding

We provide 1:1 onboarding assistance, which includes a CX audit and the setup of your customer support workflows.

We answer your common questions

How do I pick the best customer support platform for my e-commerce business?

Conduct thorough research. For example, software like Olark is largely live chat software with limited automation.

Why Olark isn’t suitable for e-commerce?

Olark is a platform designed for various businesses and lacks features that address e-commerce needs.

Is ConversionBox customer support software customizable to my business’s needs?

Every feature on ConversionBox has been specifically created for e-commerce. If your company’s requirements are unique, we will create a customized solution for you.

Does ConversionBox provide agents with collaboration tools, analytics and reporting?

Certainly yes.

How much does ConversionBox cost?

ConversionBox is priced at $99 per month (unlimited seats). ConversionBox offers more features and better value than Olark in long term.

Olark offers limited automation rules, but ConversionBox can do more

Used by 200+ B2C e-commerce brands, every day

What makes ConversionBox a better e-commerce choice?

Self-service will automate 60% of tickets

Inbuilt e-commerce actions to offer faster support

Free unlimited seats

AI powered chat triggers to improve conversion rates

Don’t take our word for it. Hear from our customers who made the switch.

15%

55%